Continuity of Care From HealthTap and Talkspace
HealthTap is a virtual-first, affordable urgent and primary care clinic that offers top-quality physician care to Americans of any income level – regardless of insurance status.
HealthTap provides real-time Urgent Care and ongoing Primary Care through proprietary technology at scale. Their low-cost telehealth solutions are accessible on web and mobile devices, featuring live video or text chat sessions with qualified doctors.
Eval360 allows patients to be connected to the primary care Online doctor of their choice with same day or week video appointments, responsive text messaging to that same doctor and 24/7 on-demand urgent care services.
At a HealthTap PCP virtual care appointment, they conduct an exhaustive evaluation that takes into account health and family history, current conditions, medications, lab values, risk factors and social determinants. This helps create long-term doctor-patient relationships which ultimately lead to improved condition management and prevention strategies.
HealthTap recently finished its successful beta period for Eval360 with over 15,000 seniors through its partnership with a top Medicare Advantage plan and plans to expand it nationwide to all types of plans – from MA to commercial ones. For Medicare beneficiaries in particular, having an established long-term PCP relationship to manage ongoing conditions is especially critical as they have higher disease burdens compared to the general population and need proactive and consistent care management.
Continuity of care is the ability to provide the same level of service and treatment at every point in the patient’s life. This is especially important to patients with complex health conditions or those in a multimorbid state (several different conditions at the same time).
Eval365 is an innovative product that allows health plans to easily and effectively close gaps in care by digitally capturing a comprehensive patient profile and packaging and sharing that data back with member navigation or population health teams. The data can be used to perform better risk adjustment, identify high-risk members and lower overall costs.
It is also a way to give patients more control over their own healthcare journey by making it easy to access and share their own medical imaging results. PocketHealth is network agnostic and enables users to view full-length images on their smartphone or computer, as well as share them with providers. The benefits of continuity are obvious: improved patient and clinician satisfaction, a healthier patient population and lower overall healthcare costs.
Talkspace is a subscription-based service that connects users with licensed therapists through an app and interactive web platform. These therapists offer live chat, audio, and video sessions in 30- to 45-minute intervals.
Talkspace provides telehealth services such as individual and couples therapy, psychiatric evaluations, medication management, insomnia treatment programs and more to address mental health needs. It has multiple therapy plans available and collaborates with multiple health insurance providers.
One of the major advantages of Talkspace is its 24/7 messaging access to therapists. However, this comes with some drawbacks as well.
Signing up for Talkspace begins with a brief questionnaire that asks about your health and major presenting problems. The matching agent will select a therapist based on this data and help you select an approach. As this process may take some time, it’s essential to remain patient and not give up too soon.
CareConnect allows health systems, care coordinators and specialized providers to exchange clinical summaries and historical data in real-time across a range of care settings. Furthermore, its robust consent management workflow guarantees the right data is shared at the right time.
Continuity of care refers to the ability to have the same doctor and provider for ongoing, regular health and wellness visits. This is essential for improving outcomes and cutting costs.
Increased continuity of care can be achieved through forward planning, particularly around shift rotas and annual leave. Doing this allows doctors to see more patients from one clinic list instead of having to switch between different lists.